Refund Policy

Last updated: July 14, 2026

We want every order to go right. If something didn't, contact our support team via the chat widget on any page or at [email protected] with your order number — we respond around the clock.

Refund / return window

LFCarry sells digital game services (not physical goods). Eligible refund requests can be submitted within 14 days of purchase. There is no physical return shipment, no return shipping label, and no restocking fee — refunds are free to you when approved.

When refunds are available

• Order not started: if work on your order has not begun, you can cancel for a full refund.
• Order not delivered: if we cannot complete your order as agreed, you receive a refund for the undelivered part (or in full, if nothing was delivered).
• Clear issue with what was agreed: if the delivered service clearly does not match the offer you purchased, contact support — we will redo the work, credit your balance, or refund the affected amount.

How refunds are processed

• Eligible refunds are returned to your original payment method, typically within 5–10 business days depending on your bank (processing target: 10 days).
• Where you prefer, we can issue store credit to your LFCarry balance instead — often instantly.
• Partially completed orders are refunded proportionally for the undelivered portion.
• If a redo (service exchange) is a better fix than a cash refund, we will offer that first when appropriate.

What is not refundable

• Services already delivered as described in the offer.
• Promotional bonuses and store credit, which have no cash value.

This policy does not limit any rights you have under applicable consumer protection law.